StarPresence learns your style, automatically, per location
StarPresence analyses your previous Google replies and learns how each location communicates. It knows what customers praise and criticise, and responds accordingly. And it keeps learning, from every reply you edit.
Start a 7-day trial for CHF 0.-Connect Google Business Profile
Benefits
Automatic style analysis from day 1
When you connect your Google profile, StarPresence analyses all previous replies. Your tone, vocabulary and style are understood immediately, no manual configuration needed.
Each location has its own style
Your restaurant in Zurich responds differently to your hotel in Geneva. StarPresence learns a unique reply style for each location based on actual previous replies.
Customer intelligence included
StarPresence analyses what your customers frequently praise and criticise. Future replies naturally reference known strengths and address known weaknesses.
Edits shape the style profile
When you edit and approve a reply, StarPresence stores the wording as an example for later suggestions for that location.
Staff turnover? No problem.
The reply style belongs to the location, not a person. When an employee leaves, the quality of replies remains identical, the location's style has been learned.
Review and business context
StarPresence combines details from the review with confirmed information about your business. You review the suggestion before publication.
How it works
Connect Google profile
StarPresence reads all previous reviews and your replies to them.
Style is analysed
StarPresence analyses your reply style: tone, vocabulary, structure, salutation. Per location and per star rating.
Customer feedback is evaluated
What do customers praise? What do they criticise? StarPresence creates a strengths/weaknesses profile for each location.
Replies sound like you
From the very first new review, StarPresence replies in your style, with knowledge of your strengths and areas for improvement.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
How does StarPresence learn my style?
When you connect your Google Business Profile, StarPresence reads all previous reviews and your replies. These are stored as style examples, separated by location, star rating and language. These examples serve as templates for future replies.
What if I don't have any previous replies?
No problem. StarPresence starts with a professional default style and then learns from every adjustment you make. After just a few edits, replies are already tailored to your style.
Does StarPresence also learn from negative reviews?
Yes. StarPresence learns separately for each star rating. The tone for a 1-star reply deliberately differs from a 5-star reply. The tone follows how your location responds to criticism and how to praise.
What happens when staff change?
Nothing. The reply style is tied to the location, not a person. Even if the manager changes, StarPresence continues to reply in the location's style, consistent and professional.
One price. Every channel.
One price per location. 50 reply credits per month. Every channel.
CHF 261.-
per location per year
CHF 21.75 per location per month
CHF 261.- per year
Illustrative calculation. You select the individual locations in the subscription.
50 reply credits per location per month.
See every channel- StarPresence learns your style from past and future replies
- Uses your website details. Mentions services when relevant.
- Creates replies in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies
- Multiple locations in one dashboard
- Daily email with new reviews and ready-to-send reply suggestions
- Reply style adjustable per star level
- Optional photo processing
Cancel monthly, no minimum term
Connect your channels, drafts appear on click
StarPresence finds unanswered Google reviews, and the reply draft appears on click, in your style.
Start a 7-day trial for CHF 0.-