Terms of Service

1. Business use only

The Service is intended exclusively for commercial, business, or professional use. If you use the Service, you represent and warrant that you are acting for purposes relating to your trade, business, craft, or profession.

“Service” means the Platform together with every subscription, add-on and feature offered on it. You further represent that the person accepting these Terms is authorised to bind the business on whose behalf the account is created. Rules that protect persons acting outside their trade, business, craft or profession (consumer-protection rules) do not apply to this contract.

2. Contracting party and ownership of the Platform

Your sole contracting party for the Platform, for every subscription and for every payment is StarPresence LLC. Payments are collected by StarPresence LLC or by a collecting agent acting on its behalf, as shown at checkout; invoices are issued in the name of StarPresence LLC or on its behalf.

The Platform (including its software and underlying technology, and the StarPresence name, marks and domains) is owned by an affiliated company of StarPresence in the United Arab Emirates (the “Platform Owner”). StarPresence does not own the Platform. It provides the Platform to you as the Platform Owner's authorised commercial service provider and collecting party, under a licence from the Platform Owner. The Platform Owner is not a party to these Terms and owes you no obligation under them.

You receive a limited, non-exclusive, non-transferable right to use the Platform for your own business, for the term of your subscription and in accordance with these Terms. No other right is granted. You may not copy, modify, reverse-engineer, resell or sublicense the Platform, or use it to build a competing product. Content you bring to the Platform or publish through it remains yours (section 8).

3. Subscription

StarPresence is offered as a subscription, billed either monthly or annually. You choose the billing interval at purchase.

The subscription renews automatically for the same period unless cancelled before that period ends. Cancellation takes effect at the end of the current, already-paid period; your access continues until then. With annual billing that period is one year, and no pro-rata refund is given for the unused remainder.

Add-on packages. In addition to a paid subscription, the account holder of an organisation may take the Reply package, the Review package and the X package, in a quantity of one to ten each. The allowance and price of each package are shown on the pricing page and at checkout. Each package is a monthly subscription that renews until cancelled. A package taken during a month is charged for the rest of that month, and the same share of its allowance is added for that month, rounded up; from the next reset it costs its full monthly price. A package's allowance adds to your plan's allowance for the same period, resets with it and does not carry over. A change of quantity applies from the next reset, and a cancellation takes effect at the end of the paid month. A trial cannot take a package. If a payment for a package fails and is not completed within the grace period of your subscription, the package ends. A chargeback or payment dispute ends the package at once and removes its allowance for the period. When an allowance is used up, chat messages and comments still arrive; only AI drafting pauses until the next reset. StarPresence does not draft replies to private messages with AI. A reply you write yourself never uses the AI allowance, except on X, where each reply sent uses one X reply.

4. Prices, currencies and taxes

Prices are shown on the pricing page and at checkout before you confirm a purchase. Prices are stated in the currency offered for your billing country (Swiss francs, euros or US dollars). The currency you select at purchase is fixed for that subscription and is not changed afterwards, including on a change of tier or billing interval; all subscriptions held by one organisation are billed in the same currency.

The applicable subscription price is the price displayed at checkout at the time of purchase.

Existing subscriptions on earlier plans continue on their agreed terms.

For responding to existing reviews (backlog), the final price is calculated after connecting your business listing on Google based on the available unanswered reviews and shown before purchase.

Prices are stated net of value-added tax, sales tax and similar taxes. Where StarPresence is required to collect such a tax, it is calculated at checkout on the basis of your billing location and shown before you confirm the purchase. You are responsible for accurate billing details, including a valid VAT or tax identification number where you have one.

Price changes will be announced at least 30 days in advance by email.

5. Cancellation

You may cancel your subscription or an add-on package at any time via your account settings. Cancellation takes effect at the end of the current billing period. Nothing is refunded, neither for a subscription nor for an add-on package, including for a remaining term or an allowance not used.

6. Google and YouTube Authorisation

When you connect your business listing on Google, you authorise StarPresence to access it. This includes:

• Reading reviews
• Publishing replies to reviews
• Retrieving location information

You may revoke access at any time via your Google account settings. StarPresence is an independent service and is not affiliated with Google LLC.

YouTube. If you connect a YouTube channel, StarPresence accesses it through YouTube API Services. By using StarPresence's YouTube features you agree to be bound by the YouTube Terms of Service. You authorise StarPresence to read the comments on your videos and your channel's daily figures and, only when you approve it, to publish a reply to a comment, to delete a comment on your videos or to upload a video you have chosen. You may withdraw this authorisation at any time by disconnecting the channel in StarPresence and by removing StarPresence's access on the Google security settings page. StarPresence is an independent service and is not affiliated with, sponsored by or endorsed by YouTube or Google LLC. YouTube is a trademark of Google LLC.

Where the Platform offers connections to other third-party platforms, the same applies to the accounts you connect there: you authorise the access, you may revoke it in that platform's settings, and StarPresence is not affiliated with the platform's operator. The consent you give when connecting an account is your instruction to StarPresence to import and process that account's data as described at that point and in the Data Processing Agreement.

7. Automatic Replies & User Consent

StarPresence uses artificial intelligence to generate and publish replies to your Google reviews. Replies are only published after you have given your express consent.

During onboarding, you confirm via a consent checkbox that you authorise StarPresence to publish AI-generated replies to your reviews. Setup cannot be completed without this confirmation. The date and time of your consent are recorded and stored.

By default, every reply requires your manual approval, regardless of star rating. You explicitly enable automatic publishing per star rating in Settings (e.g. only for 5-star reviews). Replies covered by that setting are published without a separate approval for each one only when StarPresence's safety checks also pass; some replies are still held for your approval (see section 8). Negative reviews (1-2 stars) almost always remain in manual-approval mode in practice.

• Scheduled replies are published with a delay, spread out within your business's daytime hours.
• Only a limited number of scheduled replies are published per business each day, including replies to older reviews (backlog). A reply you send with “Post now” is published at once.

You may withdraw your consent, pause, or change automation settings at any time in your account settings. Upon withdrawal, no further automatic replies will be published. You remain responsible for all published replies.

8. Content published on other platforms

When StarPresence publishes a reply or other content to a third-party platform for you, that content is your content on that platform. Per-item approval is the default: you approve the exact text before it is sent. That remains the case unless you have switched on automatic publishing for that platform in your settings; where you have switched it on, content that meets the conditions you set and passes StarPresence's safety checks is published without a separate approval from you. Some replies are still held for your approval, including where a safety check does not pass. Switching on automatic publishing is your own decision, and you stay responsible for the content of everything published on your behalf under it, exactly as for content you approve item by item. Content published through StarPresence to your own platforms is your content and your responsibility: StarPresence provides the tool and carries out your instruction. This does not change StarPresence's own obligations for how it operates and secures the service and how it processes your data. Some platforms provide no way to remove or edit content once it is published. Where that is the case, content published for you cannot be withdrawn afterwards. In data-protection terms, you are the controller of the content published on your instruction, and StarPresence processes it on that instruction.

StarPresence's erasure obligation is limited to what StarPresence holds.

• If StarPresence definitively confirms that a review was deleted or invalidated on Google before a reply was published, StarPresence marks the review as no longer visible and removes it from active approval and publishing queues. That status change does not delete StarPresence's stored copy of the review.
• If you delete your StarPresence account, StarPresence deletes the data it holds. Content already published to platforms you have connected and approved remains on those platforms.

StarPresence does not, on its own initiative or as part of a data-erasure request, retract, delete or alter content already published to a provider with your approval. Erasing StarPresence's records does not unpublish that content; it remains your content in the provider's system. You may explicitly instruct StarPresence through the product to delete your own reply that was published through StarPresence to Google, and StarPresence carries out that instruction.

Meta platforms. If you connect a Facebook Page, an Instagram account or another Meta product, StarPresence receives its data (“Meta Platform Data”) through Meta's interfaces under the Meta Platform Terms. StarPresence processes Meta Platform Data only to provide the Platform to you, at your direction and for your purposes, never for its own purposes or for another customer, and keeps each customer's Meta Platform Data separate from every other customer's. You agree not to use the Platform, or Meta Platform Data obtained through it, in breach of the Meta Platform Terms or Meta's Developer Policies. If Meta asks StarPresence to end a customer's use of Meta Platform Data, StarPresence may suspend or end that customer's Meta connection promptly. StarPresence informs you promptly of any communication from Meta about a person's request to exercise their data-protection rights concerning Meta Platform Data held for you.

9. Usage Guidelines

When using StarPresence, you agree to:

• Not create or promote spam or fake reviews
• Not use the service for illegal purposes
• Not circumvent security measures or rate limits
• Not bring content to the Platform that infringes third-party rights or applicable law
• Keep your credentials confidential; you are responsible for all activity under your account and for the members you invite

Admin access. If the Owner of your organisation switches on StarPresence Admin access, StarPresence support may work in your account on your behalf, within the limits described in the Privacy Policy. Support cannot pay, accept terms, give consent, connect or disconnect accounts, or delete anything. Anything support prepares that would reach your customers or your platforms is carried out only after you approve it, and you remain responsible for what you approve. The Owner may switch Admin access off at any time.

10. Data protection: roles, the Data Processing Agreement, requests from your customers

For personal data contained in the business data you bring to the Platform or publish through it (reviews, comments and mentions with their author identifiers, the private messages sent to your connected accounts, and your own replies, posts, profile facts, photos, videos, images with their prompts and documents; together “Customer Data”), you are the data controller and StarPresence is your data processor. StarPresence processes Customer Data only on your documented instructions. The Data Processing Agreement forms part of these Terms and governs that processing; in the event of conflict it prevails for the processing of Customer Data. The Data Processing Agreement is provided in English.

For the data of your own account (registration and contact details, billing and payment records, usage data and support correspondence), StarPresence LLC is the data controller, as described in the Privacy Policy; an affiliated company processes that data on StarPresence's behalf.

StarPresence does not respond on the merits to requests that your customers or other data subjects address to it concerning Customer Data (access, rectification, erasure, objection). It forwards such requests to you without undue delay and acts on them only on your instruction, unless the law requires otherwise. You are responsible for answering them.

You are responsible for the lawfulness of the messages and other content you receive and send through StarPresence, including information about health, for any professional secrecy that binds you, and for following the rules of the platforms you connect. StarPresence is not a tool for telemedicine or for keeping patient records.

11. Warranties and disclaimer

StarPresence provides the Platform with reasonable skill and care. Beyond that, and to the extent permitted by law, the Platform is provided “as is” and “as available”, without any warranty of merchantability, fitness for a particular purpose or non-infringement. In particular, StarPresence does not warrant that AI-generated replies or content are accurate, complete or appropriate, that the Platform is uninterrupted or error-free, or that third-party platforms will continue to make their interfaces available on current terms. You review, and remain responsible for, everything published on your behalf (sections 7 and 8).

12. Limitation of Liability

Your sole contracting party, and the only party liable to you under or in connection with these Terms, is StarPresence LLC. Every claim arising out of the Platform, a subscription, service levels or a dispute (in contract, tort or otherwise) lies exclusively against StarPresence and ends there. You will not bring any such claim against the Platform Owner or any other affiliate, owner, officer, employee or supplier of StarPresence, none of whom owes you any obligation under these Terms.

StarPresence is not liable for:

• The accuracy or appropriateness of generated replies
• Damages arising from the publication of replies
• Downtime or service interruptions
• Changes to third-party interfaces
• Delays in reply processing

To the extent permitted by law, StarPresence is not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, or business interruption, and StarPresence's total liability under or in connection with these Terms is limited to the fees you paid to StarPresence for the Platform in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intent or gross negligence where the law so provides.

13. Indemnification

You will defend, indemnify and hold StarPresence harmless from third-party claims, and from the resulting damages, costs and reasonable legal fees, that arise from Customer Data, from content published on your instruction or under your automatic-publishing settings, from your breach of these Terms or of a third-party platform's terms, or from your use of the Platform in violation of the law.

14. Term, suspension and termination

These Terms apply for as long as you hold an account. Each subscription runs and renews as set out in section 3 and ends as set out in section 5. StarPresence may suspend or terminate your access with immediate effect if you materially breach these Terms, if a third-party platform requires it, or if your use creates a legal or security risk for the Platform; where reasonable, StarPresence gives notice and an opportunity to cure first. On termination, sections 2, 8 and 10 to 17 survive, and Customer Data is deleted or returned as set out in the Data Processing Agreement.

15. Changes to the Terms

We reserve the right to amend these Terms at any time. Material changes will be announced at least 14 days in advance by email. Your continued use of the Platform after the effective date, or your acceptance in the Platform where we ask for it, constitutes acceptance of the amended Terms. Where we ask for your explicit acceptance, continued use does not replace it.

16. Governing law and dispute resolution

These Terms, the Data Processing Agreement and every dispute or claim arising out of or in connection with them are governed by the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Any dispute that the parties cannot resolve amicably within 30 days of written notice is finally settled by binding arbitration seated in Sheridan, Wyoming, United States of America, before a single arbitrator, under the Commercial Arbitration Rules of the American Arbitration Association, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek interim or injunctive relief from a court of competent jurisdiction to protect its intellectual property or confidential information. Claims are brought on an individual basis only.

Mandatory data-protection law, the competence of data-protection supervisory authorities and the rights of data subjects are not affected by this section.

17. General provisions

These Terms, the Data Processing Agreement and the Privacy Policy are the entire agreement between you and StarPresence regarding the Platform and replace all earlier terms. StarPresence may assign these Terms, in whole or in part, to the Platform Owner or another affiliate, or to a successor of its business, by notice to you; you may not assign them without StarPresence's written consent. If a provision is invalid or unenforceable, the remainder stays in force and the provision is replaced by a valid one that comes closest to its purpose. Notices to you are sent to the email address of your account; notices to StarPresence go to the contact below. These Terms are provided in English, German, French and Italian; in the event of discrepancies, the English version prevails.

18. Contact

For questions regarding these Terms, please contact us at:

StarPresence LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
[email protected]

19. Digital Services Act

Points of contact. Our single point of contact for the authorities of the EU Member States, the European Commission and the European Board for Digital Services (Article 11 of Regulation (EU) 2022/2065, the Digital Services Act), and for the users of our service (Article 12), is [email protected]. You can write to us in English, German, French or Italian.

Legal representative. Our legal representative in the European Union under Article 13 of the Digital Services Act is DataRep (Data Protection Representative Limited, trading as DataRep), 77 Camden Street Lower, Dublin, D02 XE80, Ireland. You can reach it by email at [email protected], with “StarPresence” in the subject line, through the form at www.datarep.com/data-request or by telephone at +353 1 919 8899. Please address letters to DataRep, not to StarPresence.

Reporting illegal content. Anyone can report content stored on StarPresence that they consider illegal by e-mail to [email protected]. So that we can act on it, please include: why you consider the content illegal; where it is (the exact link, or a description that identifies it); your name and e-mail address (not required for reports of child sexual abuse material); and a statement that you believe in good faith that the report is accurate and complete. We confirm receipt, decide promptly, carefully and objectively, and tell you our decision and how you can challenge it.

Our decisions. If we remove or restrict content, or suspend or end an account, because content is illegal or breaches these Terms, we tell the person concerned why, and how they can challenge the decision: by replying to [email protected] and, in the EU, before a certified out-of-court dispute settlement body or a court. Decisions on reports are taken by a person. If we learn of information that suggests a criminal offence threatening someone's life or safety, we inform the competent authorities.